Denkali | Help

How can we help you?

My Account

Before Purchase

During Purchase

Payments and EMIs

Warranties

Post order services

My order Queries

Returns and refunds

Care and Maintenance

Others

Do you accept Cash on Delivery?

No we do not accept cash on delivery

Do you accept Cheques?

No we do not accept cheques

Do you accept American Express / Discover Cards?

Yes we are happy to accept payments by all credit cards

On what name or how will the transactions I have on Denkali appear on my Credit Card Statement?

The transactions will appear in the name of Anthill Spaces Private Limited

Should I share card details over phone with your call center?

No. We do not accept payments over the phone. Never share your card details with any of our representatives

What modes of payment do you support offline?

Currently we do not accept any offline mode of payment

My request for payment got denied twice. What do I do?

In case of such an issue, please contact your bank.

Can I make the complete payment post delivery?

You need to pay us 100% advance on the site while ordering your product

Can I make a payment on delivery?

You need to pay us 100% advance on the site while ordering your product

Can I refer anyone?

Yes, we welcome referrals. Please write to care@denkali.com

What happens if my payment is stuck and the order is not confirmed?

In case the payment is stuck, please contact your bank.

Do you guys have a furniture rental plan?

Currently, we do not have a rental plan.

I want to apply in Denkali where exactly do I send my resume?

Please send your resume at career@denkali.com

What should I keep handy for my online transaction?

For Credit / Debit Cards keep your card which has the details of card holder name, number, CVV and expiry date

Can you deliver on a specific date and time?

Yes you can choose the date and time of delivery as per your convenience and we will try our best to accommodate the same.

I want my product early, can you help?

While we will try to accommodate your request, we cannot guarantee early delivery as the production time for each customized product varies.

I want my product delivered later, can you help?

Yes. We will try to accommodate your request by delivering at your requested date and time.

Why is my delivery date a month away?

Every product is customized and manufactured for you and therefore needs a minimum of 4 weeks for delivery

What should I expect in the delivery process?

Once the order is processed, your products will be delivered on site after taking an appointment with you. Our delivery and installation team will deliver / assemble the product on site and will do a demonstration for you as well

I got the wrong furniture item, what do I do?

While we continuously strive to provide the best service, in case we have made an error please raise it with our customer service team

Do you levy a fee for storing the furniture for a time after the stipulated time period?

While we try our best to deliver your furniture on the day you request, yes, we do levy a charge if the time period for delivery is exceeded.

My society doesn't allow delivery on weekdays. Do you deliver on weekends?

Please write to us at care@denkali.com and we will revert to you

How do I verify the authenticity of the hardware used in the furniture?

For every Denkali product you buy, we provide a standard manufacturing warranty of 2 years along with a certificate which entails the materials used in manufacturing your product

The lights in my wardrobe do not work. What do I do?

Please check for the batteries and replace them

I won't be at home during your estimated delivery date

Please reach out to us at care@denkali.com to reschedule your appointment

How do I reach my assigned Interior Designer?

Once you have confirmed your order, you will be assigned a dedicated Interior Designer who can be reached on phone

Do we also help with civil work ?

Unfortunately we do not do civil work that has to be done by the customer

Will I get a carpenter who will assemble the product ?

Yes, we have a delivery and installation team of certified carpenters who will assemble your Denkali product

Do you deliver outside Mumbai?

Currently we only deliver in Mumbai only

How do I create an account with you?

Please click on the signup button on the top right corner of our website. Thereafter, please choose from two options to create your account - by email address or by using your Google account

Can I have a different billing and shipping address?

Within the MMR, there is no issue with the billing and shipping addresses being different. It works perfectly, for instance, if the product is a gift for loved ones.

Can I use only my mobile number for login?

Yes, one may use only your mobile number for login. But it is advisable to keep your mobile handset close at hand while logging in, since an OTP will be sent to the registered mobile number to complete the process.

How do I change my account credentials?

One can do this going to your account settings on the top right corner of our home page.

Can I change my mobile number?

It is possible for one to change the mobile number you initially registered with us, by going to your account settings on the top right corner of our homepage and clicking on mobile number.

Do we get a discount for the first time registration ?

Currently, we do not have a first time registration discount.

Can I buy a product as a guest user?

No you cannot buy a product as a guest user. You have to register with us to buy our products

If I have any queries/ concerns, who do I get in touch with?

You can email us care@denkali.com or feel free to chat with us on our website

Upholstery

Fabrics

All upholstery should be regularly vacuumed using an upholstery brush attachment and a low power setting.
It is important to keep upholstery clean as dust, grit and contaminants grinding together against the fibres of upholstery are the major cause of fabric wear.
Regular careful vacuuming will greatly extend the life of your upholstery.

Faux Leathers

Faux Leathers should be dusted regularly and can also be wiped with a soft damp cloth. For more thorough cleaning, ‘leather wipes’ can be used.
Alternatively use a soft cloth dampened with a mild solution of pure soap flakes (not detergent or other chemicals), being careful not to soak the leather.
After cleaning, polish with a soft dry cloth.
Please do not apply any polishes, waxes, ‘leather food’ or similar products.
Avoid placing leather upholstery in direct sunlight or close to heat sources such as radiators.

Vinyl

Most soiling on vinyl can be cleaned with warm soapy water if required.
Ballpoint pen ink marks may be removed by careful use of a cotton bud dipped in methylated spirit or white spirit.

Hard Surfaces

Veneer

Veneer just needs regular dusting to be kept clean.
Occasionally, veneer can be cleaned using a slightly damp, non abrasive cloth and then polished with a soft dry cloth.
It is recommended to wipe and polish the veneer in the direction of the grain.
DO NOT use spray polishes/cleaners or waxes which may damage the finish of the veneer and result in an undesirable sheen and a sticky build-up which can be difficult to remove.
Avoid placing veneer finish furniture in direct sunlight or close to heat sources such as radiators.

Laminates

Laminates just need regular dusting to be kept clean.
Clean surfaces with a damp non-abrasive cloth and then polish with a soft dry cloth
DO NOT use alcohol-based cleaners or waxes which may damage the finish and result in an undesirable sheen and a sticky build-up which can be difficult to remove
Avoid placing laminate finish furniture in direct sunlight or close to heat sources such as radiators.
Stains can be scrubbed off if necessary as the laminate is a more hardy material than veneer.

Wood with Polyurethane (PU) Finish Paint

Paint finishes just need regular dusting to be kept clean.
Occasionally, paint finishes can be cleaned using a damp, non-abrasive cloth and then polished with a soft dry cloth.
DO NOT use spray polishes/cleaners, alcohol-based cleaners or waxes which may damage the finish

Glass

Dust regularly
Glass can be regularly cleaned using a slightly damp, non-abrasive cloth and then wiped dry with a soft dry cloth.
Do not apply force while using it
A glass cleaner can be used as well.

Marble

Marble finishes just need regular dusting to be kept clean.
Marble can be occasionally cleaned using a slightly damp, non-abrasive cloth and then wiped dry with a soft dry cloth.
DO NOT use alcohol-based cleaners which may damage the finish and result in an undesirable discoloration.
Stains can be scrubbed off if necessary as marble is a hardy material.

Metal Paint

Dust regularly. Metal paint finishes just need regular dusting to be kept clean.
Metal paint finish can be occasionally cleaned using a slightly damp, non-abrasive cloth and then wiped dry with a soft dry cloth.
DO NOT use spray polishes/cleaners or waxes which may damage the finish and result in an undesirable sheen and a sticky build-up which can be difficult to remove
Avoid placing metal furniture in direct sunlight or close to heat sources such as radiators.

Hardware

Hinges

Please do not exceed the designated weight limit of each hinge and avoid putting extra weight on shutters.
It is recommended that doors are opened regularly even if not required, as moisture, dirt, and grit can jam the doors over an extended period of time.
Hardware such as handles, knobs etc. can be cleaned with a slightly damp non-abrasive cloth and then polish with a soft dry cloth
DO NOT apply force to clean any stains

Drawer Channels

Please do not exceed the designated weight limit of each pair of drawer channels by overloading the drawers.
Channels can be cleaned with a slightly damp non-abrasive cloth and then polish with a soft dry cloth.
Please do not apply any pressure or force shut a partially or completely jammed drawer. Check if any of your stuff is blocking the smooth movement of the drawer.

Locks and Keys

Do not over torque the locks
Please do not use the key instead of the handle to open the door.

Brass and other Metals

Dust regularly. Metal finishes just need regular dusting to be kept clean.
Brass finish handles etc can be occasionally cleaned using a specialty brass cleaning agent and then wiped dry with a soft dry cloth for continued shine.
DO NOT use spray polishes/cleaners or waxes which may damage the finish and result in a sticky build-up which can be difficult to remove.
DO NOT use a wet cloth for cleaning as this may lead to staining or permanent loss of sheen.
Channels may be sprayed with WD40 occasionally in order to maintain the smoothness of operation.

How do I create an account with you?

Please click on the signup button on the top right corner of our website. Thereafter, please choose from two options to create your account - by email address or by using your Google account

Can I have a different billing and shipping address?

Within the MMR, there is no issue with the billing and shipping addresses being different. It works perfectly, for instance, if the product is a gift for loved ones.

Can I use only my mobile number for login?

How do I change my account credentials?

One can do this going to your account settings on the top right corner of our home page.

Can I change my mobile number?

It is possible for one to change the mobile number you initially registered with us, by going to your account settings on the top right corner of our homepage and clicking on mobile number.

Do we get a discount for the first time registration ?

Currently, we do not have a first time registration discount.

Can I buy a product as a guest user?

No you cannot buy a product as a guest user. You have to register with us to buy our products

If I have any queries/ concerns, who do I get in touch with?

You can email us care@denkali.com or feel free to chat with us on our website

Which theme is recommended for me?

As design preferences are largely subjective, we recommend you browse through our three themes, to see what fits best with your sense of style and preferences

I do not want bulky furniture. Which theme should I select?

While Art Deco and Classical furniture is traditionally bulky, we have tried to adapt these to apartment living. However Contemporary designs tend to be more sleek and achieve a straight line look

I don't know the size of my room. What do I do?

The easiest way to gauge the dimensions of your room, is by measuring one tile (using a measure tape or even a foot ruler if you don't have a tape) and then counting the tiles in the room in both directions, in order to achieve the correct length and width of the room. Do remember to take into account, any half tiles at the ends of the room. Please remember this is the basic data needed to begin your Denkali journey

How do I measure my room?

My room size isn't listed in your options. What should I do?

We recommend you select the room size closest to yours, from the options listed, in order to proceed ahead in the journey.

My layout vaguely resembles one of your options. What do I do?

We recommend you select the room size closest to yours, from the options listed, in order to proceed ahead in the journey.

I would like a change in one of the furniture layouts provided. Can you do it?

The room furniture layouts have been aesthetically designed by us to give you the best possible utilization of space and therefore cannot be changed online

I believe in Vaastu. Are your layouts Vaastu Compliant?

As Vaastu is totally dependent on orientation (NSEW), it is not possible for us to guarantee that the layout chosen by you is Vaastu compliant. However, we do provide a number of combinations for each layout for you to choose from, hence one or more of them may fit Vaastu requirements as well.

Will the bed fit in my room?

We provide beds in three sizes : King(6 feet by 6 feet) Queen (5 feet by 6 feet) and Single (3 feet by 6 feet), so please check the size of the selected option as compared to your overall room size to ensure that it fits.

Will the Wardrobe fit in my room?

We provide wardrobes in two sizes : Double(7 feet height by 6 feet width by 2.2 feet depth) and Single(7 feet height by 3 feet width by 2.2 feet depth ) , so please check the size of the selected option as compared to your overall room size to ensure that it fits.

Can I mix and match between themes within a single room?

Themes vary greatly in terms of looks and style and are unique and therefore mixing themes is not recommended by Denkali

I like a Art Deco Wardrobe but I do no like the bed along with it. Can I choose a bed from another theme?

Themes vary greatly in terms of looks and style and are unique and therefore mixing themes is not recommended by Denkali

Can I have a veneer option which isn't listed?

We offer veneer in three varieties: Oak, Teak and Walnut and you need to choose from one of these listed options only

Can I customize my room beyond the options that have been provided?

We have provided a number of layouts for each room size for you to choose from and customization is limited to these layouts

Can I get my furniture made in a material that is not listed?

We have provided a number of material options for each set for you to choose from and you can choose from this list only

Can I change the position of the furniture pieces in my room as per my wish?

The room furniture layouts have been aesthetically designed by us to give you the best possible utilization of space and therefore cannot be changed online

Can I store objects above the wardrobe?

This depends on the height of your bedroom as compared to the height of the wardrobe. But, in most cases it will be possible to store objects above as the wardrobe is 7 ft in height

Can you suggest which furniture will look good in my current setup?

We have three uniquely different themes and a host of designs under each theme for you to choose from. Once you select a design you like, you can match it with your current set up.

Can you do the lighting for my house?

We currently offer furniture only

Can you do the electrical fittings for my house?

We currently offer furniture only

Can you paint my room?

We currently offer furniture only, we request you to get it done by your own.

Can I buy the hardware and provide it to you and you can manufacture the wardrobe?

We curently offer you various hardware options to choose from and our furniture can be made with the listed hardware only. We dont manufacture products with hardware provided by customers

Do you provide a cash back in exchange of my existing furniture?

Currently, we do not offer this facility.

Will you dismantle and remove my existing furniture?

Currently, we do not offer this facility.

How do I know this is original teak wood?

We provide you with a certification for all the materails that have been used to manufacture your product

Are there any charges for installation or delivery?

We provide free delivery and installation for all the products you buy from us

Do I need to submit any document for products to be delivered to my address?

You need to only provide us with your delivery address for the product to be delivered

I am buying this product as a gift. Can it be gift-wrapped?

Currently, we do not offer this facility.

Why does the promised Delivery date vary from one item to the other?

As the production time for each customized product varies, the delivery dates also vary accordingly.

Do I need to do Aadhar/Identity Proof Verification on delivery?

You dont need to provide us with any documentation on delivery

I am unable to connect with your call center. How else can I connect with you?

We are sorry for the inconveneice! In case we are having connectivity issues, please reach out to us on care@denkali.com

I haven't received a response for my mail. What should I do?

We are sorry for the inconveneice! In case of a delayed response, please e-chat with one of our Customer Service Representatives

Can I return an item after placing the order?

We currently have a No Returns policy.

Does the furniture include delivery charge?

We provide free delivery and installation for all the products you buy from us

Are the installation charges included in the furniture, if so, can I reduce the charge and install it on my own?

As we quote a single built-in price that includes delivery and installation charges, there will be no discount if you choose to install it on your own. But, we do not recommend this and remember, warranty won't be applicable on customer-installed products.

Is it safe to share personal details with Denkali?

Your details are safe with us. We do not share your details with any third-party. For more information, please refer to our Privacy Policy.

Can I see the product at your premises physically before ordering?

We are building a store in Mumbai and the same will be operational soon

I need some assistance when ordering the product, how would i be able to do that?

You can connect to our team of experts via e-chat or write to us on care@denkali.com

Is it safe to use my card/ net banking details online for purchase?

Yes, we use the best security protocols to ensure a secure transaction. For more information, please refer to our Privacy Policy.

Do you save my banking details on the site?

No, we do not save your banking details. For more information, please refer to our Privacy Policy.

Can I choose my date for assembling the product after delivery?

Yes, we understand that you may have time constraints, so you can choose the date of delivery as per your convenience.

How will you use my personal details?

Your details are safe with us. We do not share your details with any third-party. For more information, please refer to our Privacy Policy.

Do you sell all the furniture's which I see online ?

We sell most of the furniture that you see in our designs online. For details, please see the individual product catalogues

Do well sell non-furniture products ?

Currently, we do not sell non- furniture products

Do all products come with a warranty ?

Yes , all the products come with a warranty and a certificate

Do we accept gift cards?

Currently, we do not offer or accept gift cards

I am a seller and I want to sell my products on Denkali. What is the procedure for doing so ?

Currently we do not list products from sellers

How is Denkali.com different from contractors/ individual designers/ studios?

At Denkali, we understand the need for the design of the interiors of your home to reflect your personal style. We have combined Design with the Digital medium, for you to be able to unleash your flair for creativity. We offer you a curated step-by-step approach to design your own home. No more expensive, elusive designers! It's a whole new concept of DIY Design!

What kind of designers work with Denkali.com?

We have the best interior and furniture designers working for us

What if I like a product and want to bookmark it?

You can wishlist it! Create your own wishlist by clicking on the â€˜heart' symbol next to every product. If you're logged into your account (we highly recommend!), your wishlist automatically gets recorded and you can access it anytime.

Do you accept Cash on Delivery?

No we do not accept cash on delivery

Do you accept Cheques?

No we do not accept cheques

Do you accept American Express / Discover Cards?

Yes we are happy to accept payments by all credit cards

On what name or how will the transactions I have on Denkali appear on my Credit Card Statement?

The transactions will appear in the name of Anthill Spaces Private Limited

Should I share card details over phone with your call center?

No. We do not accept payments over the phone. Never share your card details with any of our representatives

What modes of payment do you support offline?

Currently we do not accept any offline mode of payment

My request for payment got denied twice. What do I do?

In case of such an issue, please contact your bank.

Can I make the complete payment post delivery?

You need to pay us 100% advance on the site while ordering your product

Can I make a payment on delivery?

You need to pay us 100% advance on the site while ordering your product

Can I refer anyone?

Yes, we welcome referrals. Please write to care@denkali.com

What happens if my payment is stuck and the order is not confirmed?

In case the payment is stuck, please contact your bank.

Do you guys have a furniture rental plan?

Currenly, we do not have a rental plan.

I want to apply in Denkali were exactly do I send my resume?

Please send your resume at career@denkali.com

What should I keep handy for my online transaction?

For Credit / Debit Cards keep your card which has the details of card holder name, number, CVV and expiry date

What is the guarantee on the wood used?

For every Denkali product you buy, we provide a standard manufacturing warranty of 2 years along with a certificate which entails the materials used in manufacturing your product

What is the warranty you provide on all furniture?

For every Denkali product you buy, we provide a standard manufacturing warranty of 2 years

What is the warranty on the hinges?

For all third party products used in the manufacturing Denkali products, the third party manufacturers warranty is applicable

The back panel of my wardrobe collapsed because it was damp. Is this covered in the warranty?

If the collapse is due to dampness of the wall then the warranty is not applicable

Is the warranty applicable if I shift from my current address?

We provide our services across Mumbai, Navi Mumbai, Thane, Kalyan, Pune, Bengaluru & Chennai and our warranty is applicable only to these deliverable areas.

Is the warranty applicable if I shift internationally?

Since we provide delivery across Mumbai, Navi Mumbai, Thane, Kalyan, Pune, Bengaluru & Chennai, our warranty will also be applicable only to the above mentioned areas. If you need help with this please contact our customer support.

A natural calamity occurred in my area and the furniture was affected. Is it covered under warranty?

We donot cover any wear and tear or damage caused by natural calamities.

My pet scratched my wardrobe. Is it covered under warranty?

We donot cover any wear and tear caused in the regular usage of furniture

My product was damaged on delivery. What do I do?

If the damage is caused en-route to you, prior to installation, we will replace the damaged products free of cost

My product broke automatically. What do I do?

To assess the cause of damage, please contact us on support chat/ phone for assistance. You will be required to email us photos of the damaged good(s).

The hinges on my wardrobe are squeaking. What do I do?

Putting a light film of WD40 with a soft cloth or cotton usually takes care of squeaking hinges.

Can you deliver on a specific date and time?

Yes you can choose the date and time of delivery as per your convenience and we will try our best to accommodate the same.

I want my product early, can you help?

While we will try to accommodate your request, we cannot guarantee early delivery as the production time for each customized product varies.

I want my product delivered later, can you help?

Yes. We will try to accommodate your request by delivering at your requested date and time.

Why is my delivery date a month away?

Every product is customized and manufactured for you and therefore needs a minimum of 4 weeks for delivery

What should I expect in the delivery process?

I got the wrong furniture item, what do I do?

While we continuously strive to provide the best service, in case we have made an error please raise it with our customer service team

Do you levy a fee for storing the furniture for a time after the stipulated time period?

While we try our best to deliver your furniture on the day you request, yes, we do levy a charge if the time period for delivery is exceeded.

My society doesn't allow delivery on weekdays. Do you deliver on weekends?

Please write to us at care@denkali.com and we will revert to you

How do I verify the authenticity of the hardware used in the furniture?

For every Denkali product you buy, we provide a standard manufacturing warranty of 2 years along with a certificate which entails the materials used in manufacturing your product

The lights in my wardrobe do not work. What do I do?

Please check for the batteries and replace them

I won't be at home during your estimated delivery date

Please reach out to us at care@denkali.com to reschedule your appointment

How do I reach my assigned Interior Designer?

Once you have confirmed your order, you will be a assigned a dedicated Interior Designer who can be reached on phone

Do we also help with civil work ?

Unfortunately we do not do civil work that has to be done by the customer

Will I get a carpenter who will assemble the product ?

Yes, we have a delivery and installation team of certified carpenters who will assemble your Denkali product

Do you deliver outside Mumbai?

Currently we only deliver in Mumbai only

During the recce, it was seen that the wardrobe would not fit in my room and a return was initiated. What do I do now?

If your chosen furniture cannot be accommodated in your room, as per the feedback of our reccee team, we will initiate a full refund.

I do not want this product any more and wish to return it. What is the process?

We do not accept returns of products

My product got damaged within warranty. Will I get a refund?

To assess the cause of damage, please contact us on support chat or email us at care@denkali.com for assistance. You will be required to email us photos of the damaged good(s).

Hot water spilt on my product and it got spoilt. Will I get a refund?

To assess the cause of damage, please contact us on support chat or email us at care@denkali.com for assistance. You will be required to email us photos of the damaged good(s).

The top finish of my product is peeling off. Can I get a replacement?

To assess the cause of damage, please contact us on support chat or email us at care@denkali.com for assistance. You will be required to email us photos of the damaged good(s).

I had purchased a product previously which is not listed in your site anymore. I want the same design again. Can you help me?

Please write to us at care@denkali.com and we will come back to you

My wardrobe hinge is getting loose, I want a replacement ?

To assess the cause of damage, please contact us on support chat or email us at care@denkali for assistance. You will be required to email us photos of the damaged good(s).

My wardrobe hinge creaks on opening/closing. I want a replacement?

Putting a light film of WD40 with a soft cloth or cotton usually takes care of squeaking hinges.

My drawer isn't closing perfectly. I want a replacement?